NIMVERO

Refund Policy

Applicable to: United Kingdom, United States, Ireland 

Last updated: July 2026

---

1. Where We Ship

We currently deliver to the United Kingdom, the United States, and
Ireland. We do not ship to P.O. boxes or freight-forwarding
addresses unless confirmed in writing by our support team before
purchase.

2. Order Processing

Orders are processed within 1 to 3 business days of payment
confirmation. Orders placed on weekends or public holidays are
processed on the next business day. You will receive an order
confirmation email, followed by a dispatch confirmation with
tracking once your order ships.

3. Estimated Delivery Times

From the date of dispatch:
- United Kingdom: 7 to 14 business days
- United States: 7 to 15 business days
- Ireland: 7 to 14 business days

These are estimates. Actual delivery may vary with carrier
conditions, customs processing, and demand.

4. Shipping Costs

Costs are calculated at checkout based on delivery address and
order value, and shown before you confirm your purchase. Shipping
costs are non-refundable unless the return is due to our error or
a defective item.

5. Tracking

You will receive a tracking link once your order is dispatched.
Allow up to 48 hours for tracking data to activate. If you have no
tracking information within 5 business days of ordering, contact
support@nimvero.store.

6. Customs, Duties, and Taxes

Orders may be subject to duties, taxes, or customs fees imposed by
the destination country. These are the customer's responsibility
unless stated otherwise at checkout. NIMVERO has no control over
customs delays. Refusal to pay applicable charges may result in the
package being returned or destroyed, without guarantee of refund.

Ireland-specific: as an EU member state, orders to Ireland may be
subject to EU import VAT and customs handling depending on order
value and origin of goods. Details are shown at checkout where
applicable.

7. Delays

Delivery may be affected by customs procedures, carrier
disruption, severe weather, public holidays, or an incomplete
shipping address. Contact support@nimvero.store if your order is
significantly delayed.

8. Incorrect Address

Please confirm your shipping address is accurate before completing
checkout. NIMVERO is not responsible for delays caused by
incorrect or incomplete address details. If a package is returned
to us due to an address error, reshipping costs may apply.

9. Lost Packages

If tracking shows no update for more than 10 business days, contact
support@nimvero.store. We will investigate with the carrier. If
confirmed lost, we will offer a free replacement or a full refund.

10. Damaged Packages

If your order arrives damaged, contact us within 7 days of delivery
with your order number, photos, and a description. We will offer a
replacement or refund where appropriate.

11. Order Cancellation

Orders may be cancelled only before dispatch. See our Refund
Policy for the process once an order has shipped.

12. Contact

Email: support@nimvero.store
Registered office: 275 New North Road, London, N1 7AA,
United Kingdom